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IT Help Desk System Administrator

	Company	Foster Wheeler India Private
	Dept	Resources
	Education	Degree or equivalent
	Special Skills	• The person must be able to demonstrate the ability to manage, prioritise and process all customer requests for access to the Foster Wheeler systems and data, in India and elsewhere. • A good understanding and working knowledge is required in the following areas, as a minimum: • Active Directory • Windows 2000/XP operating systems • Lotus Notes for Email • Citrix Administration • Excellent spoken English is required, which is of extreme importance, together with good communication and organisational skills.
	Experience	Minimum of 1 year experience in a similar role
	Duties	Key Duties : • Process all customer requests for access to the FW systems and data. Customer requests include but is not limited to, for example, Active Directory accounts, Lotus Notes Email accounts, Citrix & Nfuse access, Internet access, Access to data, processing requests for Customers moving from one office location to another, Global Intranet access (Clients) • Process all leaver request forms, liaising with the UK IT Operational Manager and Customer, where required. • Maintain records of all requests for audit purposes, in accordance with the current procedure • Manage the System Administration email stationery • Manage the System Administration email inbox and process requests accordingly • Manage and maintain up-to-date System Administration working practices. • Awareness of the current Service Level Agreements/Targets to process a customer request Note: This role is based within the Helpdesk working area and reporting to the Helpdesk Manager, however, it excludes: Helpdesk call logging activities and Server management.
	Comments	Foster Wheeler is a globally operating multi billion dollar organization and an international leader in the Engineering and Construction Industry. Our commitment to engineering integrity and global excellence has enabled us to expand operations across a broad range of industries from upstream oil and gas, offshore and refining through to chemicals, petrochemicals, utilities and offsites. As we continue to win new business across the globe, we have been investing in building up our operations and capabilities in our Chennai office to support global needs. Our Chennai office has a full engineering capability across all disciplines and a new 2Mbps internet leased line links allow access to the Foster Wheeler wide area network and hence the use of common standards, work practices and all engineering software. The Chennai office has recently relocated to new premises and the number of technical staff is set to increase dramatically during 2005 and into 2006. Please send your resumes immediately (in Word file as an attachment) clearly indicating the "Position" applied for to:
	Relocation	To be considered

	Or contact:
		Chennai Resourcing
	Phone	91-44-55223100
	Fax	91-44-55222991
	Email	india_staffing@fwuk.fwc.com

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